Removal Van Streatham Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Streatham provides removal and related services, including but not limited to domestic and commercial removals, man and van services, packing, loading, transportation and unloading. By making a booking or using our services, you agree to be bound by these Terms and Conditions.

These terms apply to all services carried out within our service area, including Streatham and surrounding locations, and are intended to comply with applicable laws and regulations in England and Wales.

Definitions

In these Terms and Conditions, the following definitions apply:

Client refers to the person or organisation requesting or paying for the services.

Company refers to Removal Van Streatham.

Services refers to any removal, transport, packing, storage arrangement, waste handling, or related service provided by the Company.

Goods refers to the items, belongings, furniture, or materials being moved or otherwise handled by the Company.

Contract refers to the agreement between the Client and the Company for the provision of services, incorporating these Terms and Conditions.

Booking Process

All bookings are subject to availability and acceptance by the Company. A Contract is formed only when the Company confirms the booking details and, where applicable, receives any required deposit or pre-payment.

The Client must provide accurate and complete information when requesting a quotation or making a booking, including but not limited to:

1. The full addresses for collection and delivery.

2. The nature and approximate quantity or volume of the Goods.

3. Details of any heavy, bulky, fragile, or high-value items.

4. Information about access at each location, such as stairs, narrow doorways, parking restrictions, or distance from the vehicle to the property.

5. Any special handling requirements.

Any quotation provided by the Company is based on the information supplied by the Client and is subject to revision if that information proves to be incomplete or inaccurate, or if the circumstances on the day differ significantly from those described at the time of booking.

The Company may request a deposit or full payment in advance to secure the booking. If the required payment is not received within the specified time, the Company reserves the right to cancel or reallocate the booking slot.

Services Provided

The Company will provide removal and transport services with reasonable care and skill, using appropriate vehicles, equipment, and personnel. The specific scope of services will be agreed with the Client in advance and may include:

1. Supply of a van and driver only.

2. Man and van services with one or more operatives.

3. Full or partial packing services.

4. Loading, securing, transporting, and unloading of Goods.

5. Limited assistance with furniture disassembly and reassembly where agreed in advance.

The Company is not responsible for disconnecting or reconnecting appliances, fixtures, or fittings that require specialist skills, tools, or certification, such as gas, plumbing, or electrical work, unless otherwise agreed in writing.

The Client is responsible for ensuring that all Goods are suitably packed, protected, and ready for transport unless a packing service has been expressly included. The Company may refuse to transport Goods that are not adequately prepared or that present an unacceptable risk.

Client Responsibilities

The Client must ensure that:

1. Adequate and legal parking is arranged at both collection and delivery addresses, including any permits required for loading and unloading.

2. Access routes are safe, free from obstruction, and suitable for the size of the vehicle and crew.

3. All Goods to be moved are clearly identified and ready by the agreed start time.

4. Any items not to be moved are clearly separated and identified.

5. Fragile or high-value items are brought to the attention of the Company before the job commences.

The Client or an authorised representative must be present at all relevant times during collection and delivery to guide the crew and check that the correct Goods are being moved. If the Client or representative is not present, the Company will act at its discretion and is not liable for any loss, damage, or additional costs arising from any resulting misunderstandings or errors.

Payments and Charges

The Client agrees to pay the Company in accordance with the agreed quotation, pricing structure, or hourly rate. Unless otherwise confirmed, charges may include:

1. A minimum booking length or minimum charge period.

2. Additional time beyond the quoted or booked period, charged at the applicable hourly or part-hourly rate.

3. Travel time and mileage where applicable.

4. Congestion charges, tolls, parking fees, permits, and similar third-party costs incurred in connection with the job.

5. Additional charges for extra labour, difficult access, or unforeseen circumstances that significantly increase the time or effort required.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due either in advance or immediately on completion of the work. The Company reserves the right to withhold unloading or to retain Goods until full payment has been received.

If payment is not made when due, the Company may charge interest on the overdue amount at the statutory rate permitted under applicable law, together with any reasonable costs of recovery.

Cancellations and Amendments

If the Client wishes to cancel or amend a booking, the Client must notify the Company as early as reasonably possible. The following may apply unless otherwise stated in the specific booking confirmation:

1. Cancellations made with sufficient notice may incur no charge or a reduced charge, depending on the circumstances and the nature of the booking.

2. Cancellations made on the day of the booking, or with short notice, may result in a cancellation fee up to the full quoted amount, to cover the Company’s lost time and costs.

3. Significant changes to the job details, such as address, size of move, or required labour, may result in an updated quotation and possible rescheduling, subject to availability.

The Company reserves the right to cancel or postpone a booking due to reasons beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, safety concerns, or legal restrictions. In such cases, the Company will seek to provide an alternative date or a refund of any pre-payment for services not provided, but will not be liable for any consequential loss or expenses incurred by the Client.

Exclusions and Prohibited Items

The Company will not transport, and the Client must not include in the Goods, any items that are illegal, dangerous, or unsuitable for normal transport, including but not limited to:

1. Explosives, firearms, or weapons.

2. Flammable or hazardous substances such as fuel, gas cylinders, chemicals, or corrosive materials.

3. Perishable goods requiring refrigeration or special conditions.

4. Live animals or plants that require special handling or licensing.

5. Cash, securities, or items of exceptional value, such as irreplaceable documents, jewellery, or artwork, unless expressly agreed in writing.

The Company may refuse to handle any item that, in its reasonable opinion, poses a risk to the safety of its staff, vehicles, or third parties, or is likely to cause damage or contamination.

Liability and Limitations

The Company will exercise reasonable care and skill in handling and transporting Goods. However, the Company’s liability is subject to the following limitations.

The Company is not liable for:

1. Loss or damage arising from inherent defects, weaknesses, or pre-existing damage in the Goods.

2. Wear and tear, minor scuffs or scratches, or damage to items that were not adequately packed or protected by the Client where a packing service was not provided.

3. Damage resulting from the Client’s instructions against the Company’s advice.

4. Loss or damage caused by circumstances beyond the Company’s reasonable control, including but not limited to accidents caused by third parties, road closures, delays due to traffic, weather, or public events.

5. Loss of profits, loss of use, loss of opportunity, or any other indirect or consequential loss.

Where the Company is found liable for loss of or damage to Goods, its liability may be limited to a reasonable cost of repair or the current market value of the item, whichever is lower, and subject to any agreed limits communicated at the time of booking. The Client is encouraged to arrange their own insurance cover for high-value or particularly fragile items if required.

The Client must inspect the Goods and premises at the end of the job. Any visible damage or concerns should be reported to the Company as soon as reasonably possible. Claims for loss or damage should be made in writing within a reasonable period after the services have been completed, together with appropriate evidence supporting the claim.

Delays and Arrival Windows

The Company will use reasonable efforts to arrive and complete the services within the agreed time frame. However, all times given are estimates and are not guaranteed. Delays can occur due to factors such as traffic, previous jobs, roadworks, and weather conditions, particularly across busy routes serving the Streatham area and beyond.

The Company is not liable for any loss or inconvenience suffered by the Client as a result of delays, provided the Company acts with reasonable care and takes reasonable steps to keep the Client informed where possible.

Waste, Disposal and Environmental Regulations

The Company will comply with relevant UK waste and environmental regulations when handling any items for disposal. The Client must inform the Company in advance if any part of the service involves disposal of unwanted items.

The Company will not remove or dispose of waste materials in an unlawful manner, and will only use appropriately licensed facilities and methods. Additional charges may apply for disposal, recycling, or handling of specific waste streams.

The Client remains responsible for ensuring that items presented for disposal are not hazardous or prohibited without prior agreement. If the Company discovers that waste includes prohibited or hazardous materials, it may refuse to transport them and may charge for any additional costs incurred in safely handling or returning the items.

Access, Property Damage and Parking

The Client is responsible for securing any necessary permissions for parking, loading, and unloading at both collection and delivery addresses. Any fines, penalties, or charges arising from inadequate or illegal parking instructions provided by the Client may be charged to the Client.

The Company will take reasonable care to avoid damage to property while carrying out the services. However, the Company is not liable for damage to driveways, lawns, paths, or other surfaces resulting from the normal use of vehicles, where such surfaces are not suitable for the weight or size of the vehicle requested or reasonably required for the job.

The Company is not liable for damage to walls, floors, or fixtures where access is unusually tight or where items are too large to be moved safely without risk. In such cases, the Company will advise the Client, and any continuation of work will be at the Client’s own risk.

Complaints and Disputes

If the Client has a complaint about the services provided, the Client should raise it with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

The Company will seek to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, the parties may consider alternative dispute resolution or take such other legal steps as are available under the law of England and Wales.

Data Protection and Privacy

The Company will collect and process personal information only to the extent necessary to arrange and perform the services, manage bookings, handle payments, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.

The Company may retain records of bookings and communications for a reasonable period for administrative, legal, and accounting purposes.

Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions, including any non-contractual matters, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by the Company to exercise a right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

The Client may not assign or transfer their rights or obligations under the Contract without the prior consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to perform the services, provided that this does not reduce the level of service to the Client.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the services, and supersede any previous understandings or agreements, whether written or oral.